Magento B2B Testing – The Only Checklist You Need to Have

No website can be 100% perfect. It requires constant testing and maintenance to ensure smooth site functioning and high performance. The requirements of a B2B website and a B2C website are different from each other. A B2B website has a more complex and non-standardized business workflow which also differs from client to client and industry to industry. If you’re running a Magento-based B2B eCommerce website, then this article is meant for you. Here are the best practices for Magento B2B testing.

Magento is one of the leading eCommerce development platforms that has been transforming the B2B landscape. The core features of the Magento 2.4 version are specifically aligned with B2B operations, which provide a strong support system for B2B businesses.

Magento B2B Testing Best Practices

Here, we not only provide you with the checklist but also help you understand the differences between the B2B and B2C business operations.

Key differences in testing B2C and B2B eCommerce solutions:

Magento B2B Testing - The Only Checklist You Need to Have

Account Creation and Management

  • Company account creation in a B2C website is a simple process and no approval is required.
  • The creation of company accounts in a B2B website requires approval from the accounting team or other suitable teams once a customer registers on the website.

What You Need to Test?

  • Customer registration with or without Credit Line
  • Registration through unique email ID and password
  • Approval of accounts from the Accounting or other appropriate teams

Product Search and Browsing

  • Product search in a B2C eCommerce website is simple.
  • B2B has improved search features that you need to test with various keywords or SKU to generate accurate search results.

What You Need to Test?

  • Search products by one or multiple keywords
  • Search products using partial keywords
  • Product search through partial or full SKU
  • Search based on the product price range

Pricing

  • A B2C eCommerce website does not have dynamic pricing. The price of the product is generally the same for all customers.
  • On the other hand, B2B eCommerce solutions involve different pricing types such as customer-specific pricing, tier pricing, etc.

What You Need to Test?

  • Pricing for all customers
  • Pricing for visitors or guest users
  • Testing the boundary for Tier pricing

Product Purchase

  • In a B2C eCommerce website, customers can purchase a product using standard functionalities.
  • B2B eCommerce solutions should provide complete support for Fast Orders, Request a Quote, and Reorder for the wholesale customers to increase repeat business.

What You Need to Test?

Fast Order

  • Product search and addition using partial or full SKU
  • Product search and addition using keywords
  • Increase or decrease Quantity

Request a Product Quote

  • Request and submit a quote for products
  • Approve or reject the product quote
  • Purchase the quoted products with the negotiated price after the approval

Reorder

  • Reorder a product ordered previously
  • Reorder and add new products and proceed to checkout

Shipping Options

  • In a B2C eCommerce website, customers often buy products that are lightweight, and therefore, they ship through standard carriers like FedEx, UPS, or US Postal Service.
  • In a B2B eCommerce website, customers buy products in bulk through LTL or FTL shipments and also use FedEx, UPS, or US Postal Service for lightweight products.

What You Need to Test?

  • Add products with varying weights
  • Check the FedEx, UPS, LTL, FTL rates

Payment Processing

  • In a B2C eCommerce website, customers get different payment options like COD, Credit/Debit card, PayPal, etc.
  • B2B companies offer credit to customers along with traditional payment methods such as PayPal and Credit Cards.

What You Need to Test?

  • Test by using acceptable types of credit card
  • Check expiry the month or year
  • Use the Credit Line Amount to Pay
  • Pay through ACH or eCheck

Order Tracking

  • Order tracking by customers is an essential feature in B2C eCommerce websites.
  • In a B2B eCommerce website, order tacking is a key feature that improves the overall customer experience wherein customers can find the order status. This enables the supplier to meet the expectations of the distributors.

What do You need to Test?

  • Track the status of order through Order ID, ZIP code, and email account.
  • Track the order status through the tracking number

B2B eCommerce solutions are complex and have different layers. The QA teams testing the website should be comfortable and familiar with the industry jargon, approval processes, workflows, pricing, purchasing, and payment patterns, and more. This will help testers to test the functionalities and from the customers’ and company’s perspectives.

Wrapping Up

Magento B2B testing is as important as Magento 2 website implementation. As Magento 2 development involves a lot of planning and strategies, implementing the best testing practices also needs deep planning.

As a leading Magento eCommerce development company, we are here to help you with the best practices for Magento B2B eCommerce testing. Magento India has always been instrumental in helping B2B companies, distributors, and manufacturers in meeting eCommerce goals with our Magento 2 development services and solutions.

You can hire Magento 2 developers from us to get your feature-rich eCommerce stores up and running.

Frequently Asked Questions

Q.1. How much does cost to build a B2B eCommerce website?

The cost of building a Magento B2B website using a blend of off-the-shelf extensions and custom Magento 2 development would be around $10,000 to $100,000, based on the amount of customization needed and the business size.

Q.2. Is Magento good for B2B?

Magento is an ideal eCommerce platform for B2B companies. It can be seamlessly integrated with CMS and ERP, making product procurement very easy and smooth. The platform also offers convenient checkouts, which is a great advantage for B2B consumers. As compared to B2C, many B2B customers purchase in bulk. A B2B eCommerce site should offer a smooth bulk ordering process. So, you can hire Magento 2 developers for building B2B eCommerce websites.

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