Magento 2 Error 500 is one of the most common issues in the hosting environment. It mostly occurs due to installing, upgrading, or removing Magento components like themes, extensions, patches, and so on. As a result, it hides PHP errors and tells visitors to contact the admin system to report the error. In case you fail to address this issue sooner, it will directly impact your customer experience and loss of traffic while people visit your online store.
Magento error 500 is also a common challenge when Magento developers install or upgrade Magento or backup the system on the product and login admin page. So, if you have encountered this error in Magento 2 development process, read this blog on how to fix it as fast as possible. Nevertheless, if you are yet to encounter this error, fetch some points from this piece to avoid it in the future.
Now, without any further ado, let’s start with the basics and troubleshooting.
Table of Contents
What is Magento 2 Error 500?
Magento internal server error 500 (Magento 500 error) refers to a general HTTP status code in which something has gone wrong on the site’s server but one cannot identify the exact issue. So, if you enter a URL into the address bar or click a link given on a website, and the server can’t return the requested page, it will notify you with an error 500 facing some internal server error.
Often error 500 is temporary and may disappear when you refresh/reload the page. Also, it appears during the checkout process at an eCommerce store. So, next time you see this error don’t be surprised if duplicate attempts to checkout create several orders. Many online merchants use automatic protections against this error, but still, take note of this.
It’s very important to check the server error logs to fetch more information to understand the Magento internal server error 500. Until then, you can enable the Developer Mode to debug the Magento and see detailed exceptions on the error page rather than mere messages like:
- There has been an error processing your request
- Magento exception printing is not available for security purposes
- Magento 500 Internal Server Error occurred
The Developer Mode allows Magento 2 users to run the command line in the Magento bootstrap file:
Php bin/Magento deploy:mode:set developer
What causes Magento 2 Error 500?
Some of the most common causes may originate from one of the following reasons:
Permission Issues: The most common reason that may cause Magento 2 error 500 can be the misconfigured permissions of the Magento files. Users often come across this error while accessing the Magento admin panel or the Magento connect manager. The default permission of the index files after Magento installation may turn into 664, which most of the systems fail to accept and showcase the Magento error 500.
Memory limitation: The PHP memory limitation is another reason for Magento internal server error 500 to appear on the screen. If you have recently upgraded the data, it is common for this error to occur. It is because, Magento is a resource-wasting application so whenever a user’s account fails to provide enough resources to run the site, it displays this error.
For instance, insufficient memory or low execution time set for the account often create problems like web hosts setting the default memory limit up to 20MB, 32MB, 64MB, and so on.
However, Magento support websites are different where the default timeout value varies from 30sec, 60sec, 90sec, and so on. At times, the Magento application takes longer to return the requested page and ends up displaying the error. In that case, you can simply refresh/reload the existing page to restore the error.
Issues in the .htaccess file: This error often occurs while trying to install a few components like themes, plugins, patches, and more. Any wrong configuration in the .htacess file can lock the process of installing a new component. For instance, syntax errors, URL rewrite errors, or typo errors in the .htaccess can display the Magento 2 internal server error 500 on the screen.
Missing Modules: Many users encounter Magento 500 errors during the Magento installation. It may be due to the lack of support given to some specific criteria.
Third-party plugin issue: Some users get the Magento internal server error due to the installation of new plugins or attaining some new upgrades.
How to fix the Magento 2 error 500 issue?
While it is always advisable to hire Magento developers who can take care of your Magento site post-launch, here are the key troubleshooting solutions to keep in mind:
- Change the Magento file permission: Access the file manager of your Magento website and adjust the permission of the index.php file in root from 664 to 644. Also, you can change the permission of another file located in downloader/index.php to 644.
- Increase Php_value memory_limit: You may not be able to do this by yourself, so it is advisable to seek help from your hosting provider and they will suggest the most optimized Magento hosting to eliminate any chances of constraint resources.
- Rename/remove .htaccess file
- Install missing modules
- Seek help from the plugin developers
Summary
In this blog, we have discussed the various ways to keep your Magento optimization website error-free and how to troubleshoot the Magento 2 error 500. In case you have further doubts, our Magento developers will be happy to help.
Get in touch with our experts today.
Frequently Asked Questions
Q1.How do I get rid of Magento 2 error 500?
Follow these tips and tricks:
- Reload the page
- Clear your browser’s cache
- Delete the cookies
- Contact the website host provider
- Come back later and retry
Q2.What causes error 500?
It may be caused during the execution of a policy or by an error in the backend/target server. This error means the server has encountered some unexpected conditions that prevented it from fulfilling the requested page.
Q3.Why do I get a server error?
A server error mostly occurs due to an incorrect file uploaded on the site or a bug in a piece of code. The web server will notify you of what went wrong and whom to contact further to resolve the issue.
